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Service Systems Thinking, with Generative Pattern Language

“Teaching methods in a master’s class is different from lecturing on theory. There’s more emphasis on how, with why subsequently provided as the need for that arises. Since I had given a dense 20-minute theoretical talk in the month earlier, the invitation from Satu Teerikangas to the program in International Service Business Management was an opportunity to stretch out at a more leisurely pace with students, as they’re preparing for thesis work.”



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    “Covering the first 17 slides took 85 minutes. While the students in Finland are fluent in English, speaking slower aids comprehension. Satu had invited a teacher observer to watch my style in class. Afterwards, she remarked on my impromptu telling of a joke about ham and eggs, which is known as a fable on the chicken and the pig.”